Terms and Conditions of Sale

WARNING

This website is operated by Odyssey International, trading as ‘Pedantis’ (referred to as "we” / “our” / “us").  As a user of this website (referred to as "you” / “your") you should ensure that you read and understand these Terms and Conditions of Sale before ordering any goods or services via our website. 

If you are uncertain as to your rights under  these Terms and Conditions of Sale or you want any explanation about them please contact us at the address and telephone number set out at the end of these Terms and Conditions of Sale.

IMPORTANT INFORMATION

contract terms
It is our intention that the terms of the contract between us and you are all contained in:-

• these Terms and Conditions of Sale;
• our Website Terms Of Use;
• our Privacy Policy.

We intend that the terms of our contract will also include any special agreed terms that have been subsequently discussed, confirmed and agreed in writing between you.

your right to use products which you purchase from us
Your right to use our products is subject to compliance with our Software License Agreement (where applicable) and any relevant restrictions detailed on our website.  If you would like more information about use of our products, please email us at [email protected]

If goods or services ordered via this website are being provided by a third party that third party’s own terms and conditions may also apply to your order.  We shall inform you at the time you place your order if third party terms and conditions apply and we shall also make a copy of these terms and conditions available to you at this time.

changes to these terms and conditions
We reserve the right in our sole discretion to modify, alter or otherwise update these terms and conditions and the content of our web pages (including details of prices, products, services and offers) at any time. 

You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

ORDER PROCESS

who is permitted to submit offers
You are only permitted to use this website to submit an offer to buy goods or services if you:

• are purchasing the goods or services principally for the purposes of your business, or profession;

• are aged 16 years or older; and

• have authority to bind any business on whose behalf you use this website.

your offer to purchase goods / services
Nothing on this website is intended to mean that we are making a legally binding offer to you to provide goods or services: instead, we are inviting you to make a legally binding offer to us to purchase goods or services. 

Offers can be submitted by completing the online order form on our website and clicking on the ‘MAKE PAYMENT” button.

acknowledgement of your offer
Once you have submitted your offer to us, you should be presented with a confirmation webpage which sets out the final details of your offer. 

We shall also endeavor to confirm the details of your offer by email within 48 hours (excluding weekends and public holidays in UAE).  Please note that although this email constitutes notification of receipt of your offer, it does not constitute our acceptance of your offer.

acceptance of your offer &  formation of our contract
Unless specifically accepted by us as set out below, we will not be bound by any offers submitted by you via this website. 

Our contract with you is formed only when we have accepted your order by:-

• delivering the goods or providing the services you have offered to purchase (in which case the date of formation of the contract is the date on which we attempt to deliver the goods or perform the services); or

• if earlier, sending you notice of our acceptance by email or by post (in which case the date of  formation of our contract is the date shown on that notice of acceptance).

All contracts shall be concluded in the English language.

rejection of your offer
It is entirely at our discretion to accept or reject any offer submitted by you.  Our acceptance of such offers is always subject to authorization of your payment card (or receipt of payment in cleared funds), availability of stock at the stated price and confirmation that you have read and accepted these terms and conditions by clicking on the “I ACCEPT” button.

If for whatever reason we are unable to accept your order, we shall endeavor to notify you of this promptly and shall provide a full refund of any prepayments made.

DELIVERY OF GOODS / PERFORMANCE OF SERVICES

confirming receipt
Goods must be signed for on delivery, where applicable, the signatory being either you or another person authorized by you who is aged 16 years or over.

date
If we accept your offer to purchase goods or services from us, we shall use reasonable endeavours to deliver the goods or provide the services you have ordered:-

• within thirty (30) days after we receive your offer; or

• if we agree an alternative later date with you, by that date (provided that the alternative date is not merely declared to be an estimate).

We can only deliver goods to you during normal working hours, on normal working days Monday to Friday (excluding public holidays).  We are unable to specify the exact time or period in the day at which the goods will be delivered to you.

delay
If we anticipate any delay in delivery or performance, we shall endeavor to notify you of such delay as soon as possible.

If we cannot supply you with the goods or services you have ordered within thirty (30) days after we receive your offer (or by any alternative date we have agreed with you), we shall endeavor to inform you accordingly and you shall have the option of either:-

• accepting a later delivery date which we propose to you; or

• cancelling your contract with us (or, as appropriate, cancelling your offer) and accepting a refund of any prepayments which you have made.

If we are unable to contact you (or are otherwise unable to ascertain your preference in relation to the above two options) within fifteen (15) days (excluding weekends and public holidays in Scotland) after the expected delivery date our contract with you shall be treated as cancelled in full.

failure to accept goods
If delivery of goods ordered by you is not accepted within two weeks of our first attempt to deliver the goods to any specified address, we reserve the right to charge you for any consequential storage costs reasonably incurred by us.

PAYMENT         

payment methods
All payments must be made in US dollars (and we reserve the right to make any refunds in US dollars)  Our receipt of cleared funds sent by you does not constitute our acceptance of your order.

Payment for goods or services ordered is processed using the services of 2 Check Out. Payment may be made by any of the methods below and will be debited when we accept your offer, or when we deliver the goods or perform the services ordered by you, whichever is earlier:-

• VISA

• Mastercard

• Switch / Maestro

• Amex

We will tell you if your payment details cannot be authorized for any reason and may invite you to pay by another method.

price
All prices on this website are quoted in US dollars.  Out prices to not include Value Added Tax.

delivery charge
In addition to the price of goods, delivery charges may be payable by you.  The delivery charge, where applicable, will be quoted by Pedantis taking account of the weight and destination for delivery. Should you have any queries, please do not hesitate to contact us.

ERRORS

errors made by us
While we try to ensure that the descriptions, prices and delivery charges displayed on our website are correct, errors may occur.  If, prior to delivery to you, we discover an error in relation to goods or services you have ordered, we will inform you as soon as possible and you will then have the option of either:-

• confirming your offer to purchase subject to the corrected description, price or delivery charge; or

•  cancelling your offer to purchase and receiving a full refund of any prepayments.

If we are unable to contact you (or are otherwise unable to ascertain your preference in relation to the above two options) within seven (7) days after the expected delivery date our contract with you shall be treated as cancelled in full.

errors made by you
Information that you provide to us by using this website must be accurate and complete.  Errors in your offer should be corrected prior to the conclusion of our contract.  You can correct such error prior to submitting your offer to us by re-entering the relevant information in our online order form, using the ‘BACK’ button where required.

CANCELLATION

our right to cancel
The sale and supply of goods and services are always subject to availability of stock, and receipt of your payment in cash or in cleared funds, so:-

• In the event that we are reasonably unable to supply the goods or services which you have ordered due to circumstances beyond our control, we will endeavor to inform you of this as soon as possible and our contract with you will, insofar as it relates to goods or services which we are unable to supply, be treated as cancelled. Any prepayment which you have made will be refunded to you in full.

• In the event that your payment does not clear, is not authorized or is not received by us within seven (7) days after we received your order, we will endeavor to inform you of this as soon as possible and our contract with you will be treated as cancelled.

refunds
If your order is cancelled by us, we will refund to you any monies paid within thirty (30) days of notice of cancellation being given. 

DEFECTIVE GOODS

rejecting defective goods
If you wish to reject goods we have provided because you believe them to be faulty,  not in accordance with specification, or damaged on delivery, you must inform us within 30 days and you must make the rejected goods available for collection by our courier at our request.

Where we have provided goods which were faulty, not in accordance with specification, or damaged on delivery, we are usually able to offer a repair (where reasonably possible), replacement or a refund.

If you reject goods which are in every respect what you ordered (being in accordance with specification, and not damaged on delivery) and you are not otherwise entitled to cancel your contract with us, we reserve the right to charge you the direct cost to us of collecting, testing, storing and redelivering the rejected goods.

duty to take care of goods
You are under a duty to take reasonable care of goods you are rejecting, irrespective of whether they are faulty, not in accordance with specification, or were damaged on delivery.  You will be liable for any loss of damage to the goods if you fail in this duty.  Without limitation, this duty requires you to ensure that:-

• prior to being returned to us, the goods are carefully, safely and securely stored;

• at the time they are made available for collection, the goods are packaged in a manner which is adequate for transit, taking into account the nature of the goods being returned and the distance which they are required to travel (please use the original protective packaging if still available: we will not provide additional packaging or boxes).

LIABILITY

WARNING

This section contains provisions which restrict the extent to which we are liable to you for any loss you may suffer in connection with use of our website and goods and services ordered via this website. 

By using this website to place an order for goods or services, you also agree that you will be liable for any loss we (or certain people connected with us) suffer as a result of breach of these terms and conditions of sale by you or by certain people connected with you.

Nothing in these Terms and Conditions of Sale is intended to restrict liability arising under our Website Terms of Use.

your and our liability
Nothing in these Terms and Conditions of Sale is intended to exclude liability (if any) for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal to exclude or to attempt to exclude.

You and we shall only be liable to each other under these Terms and Conditions of Sale for losses which are a reasonably foreseeable consequence of the relevant breach of contract.  Neither you nor we shall be liable to each other under these Terms and Conditions of Sale for any other loss or damage, subject to the paragraph above.

circumstances beyond our control
We shall be under no liability for any delay or failure to deliver goods or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond our reasonable control.

no implied terms
All warranties relating to goods or services ordered via our website which are not expressly stated in these Terms and Conditions of Sale are hereby excluded to the fullest extent permitted by law.

We do not accept liability for the fitness of our goods for your purposes and we exclude (to the fullest extent permitted by law) those warranties and other implied terms relating to fitness for a particular purpose.

limitation on claim amounts
Our total liability to you, in respect of any claim by you arising out of or in connection with the provision of (or the failure to provide) goods or services, shall be limited to the sum paid by you to us for the goods or services which are the subject of the claim, save to the extent to which this provision would exclude or limit our liability for death or personal injury caused by an act or omission of ours.

liability passed from us (and others) to you
You agree that you shall be liable for any foreseeable and reasonable costs incurred by us in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees incurred in defending any action or otherwise) sustained or incurred by us, our agents, suppliers, customers, officers, or employees, and arising as a result of breach by you of these Terms and Conditions of Sale.

GENERAL

headings
The headings are for convenience only and shall not affect the construction or interpretation of these Terms and Conditions of Sale.

interpretation
In these Terms and Conditions of Sale, unless the context otherwise requires:-

• the singular shall include the plural and vice versa;

• references to persons shall include bodies corporate, unincorporated associations and partnerships; and

• words importing the whole shall be treated as including a reference to any part thereof.

waiver
Any waiver by either you or us of a breach of any provision of these Terms and Conditions of Sale shall not be considered as a waiver of any subsequent breach of the same or any other provision of these Terms and Conditions of Sale.

our relationship with you
You and we are, with respect to one another, independent  parties.  Nothing in these Website Terms and Conditions of Sale is intended to nor shall create any partnership, joint venture or agency. 

transfer of rights / obligations
We shall be entitled to transfer, sub-license and/or assign any of our rights and/or obligations under these Terms and Conditions of Sale.  This will not affect your rights under these Terms and Conditions of Sale.

You may not transfer, sub-license or assign any of your rights or obligations under these Terms and Conditions of Sale without our written consent.

severability
Every provision of these Terms and Conditions of Sale shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances.

law & jurisdiction     
These Terms and Conditions of Sale shall be governed by and construed in accordance with UAE law and you agree to submit to the non-exclusive jurisdiction of the UAE courts. 

You are solely responsible for compliance with any applicable laws of the country from which you access our website.

CONTACTING US

queries, comments and complaints
If there is anything in these terms and conditions which you do not understand or you have any other queries, comments or have a complaint, please contact us.  Our contact details are as follows:-

Postal / business address:
Suite 102, 1 Floor, Arcade Building, Deira Garhoud, Dubai, UAE

Email address:
[email protected]

Telephone number:
+971 (0) 4 283 1335

Fax Number:
+971 (0) 4 283 1334

about us
We, Odyssey International, are a company registered uin United Arab Emirates with registered number 538761 and having our registered office at 1st Floor Arcade Building, Suite 102, Deira, Garhoud, Dubai.

We recommend that you print out a copy of these terms and conditions for your future reference.